g111 Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and g111 ("g111", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at g111.io. These Terms apply to all services, games, features, promotions, and payment facilities made available through the g111 platform.

By completing the account registration process, clicking any "I Accept" or "I Agree" checkbox, accessing any area of the g111 platform, or placing any wager or bet, you acknowledge that you have read these Terms in full and agree to be bound by them. These Terms apply in addition to any game-specific rules, bonus terms, or promotional conditions published separately on the g111 platform, all of which are incorporated into these Terms by reference.

g111 reserves the right to update, amend, or replace these Terms at any time. Where material changes are made, g111 will notify registered players via email or on-platform notification. Continued use of the g111 platform after any amendment constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

Access to and use of the g111 platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and throughout the duration of your account:

• You must be at least 21 years of age. g111 enforces a strict minimum age policy of 21+ for all players. Persons under the age of 21 are strictly prohibited from registering, accessing, or using any part of the g111 platform.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity).
• You must have full legal capacity to enter into a binding agreement under the laws applicable to you.
• You must not be registered on any self-exclusion register or have requested exclusion from any gambling platform, including g111 itself.
• You must not be accessing the g111 platform from any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, director, officer, agent, or immediate family member of any employee of g111 or any of its affiliated companies, game providers, or technology partners.

g111 reserves the right to request documentary evidence of eligibility at any time, including government-issued photo identification (such as a National ID card, passport, or driving licence), proof of address, and source-of-funds documentation. Where a player is unable to provide satisfactory verification documents within the timeframe specified by g111, the account may be suspended and any pending withdrawals withheld pending resolution.

To access real-money gaming and betting services on g111, you must create a registered account by providing accurate, complete, and current personal information. You agree that all information submitted during registration and at any point thereafter is truthful and that you will promptly update your account information if any details change.

3.1 Single Account Policy

Each player is permitted to hold only one g111 account. The registration of multiple accounts by the same individual, whether under the same or different personal details, is strictly prohibited. Where duplicate accounts are identified, g111 will close all accounts associated with that individual, void any open bets, and forfeit any bonus balances. Real-money deposit balances in duplicate accounts may be returned at g111's discretion following identity verification.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your g111 login credentials, including your username and password. You must not share your login details with any third party or allow any other person to access your account. g111 will not be liable for any losses arising from unauthorised account access where such access results from your failure to adequately protect your login credentials.

If you suspect that your account has been accessed without your authorisation, you must notify g111 support immediately at [email protected]. g111 may temporarily suspend your account pending investigation of any suspected security breach.

3.3 Account Closure

You may request the closure of your g111 account at any time by contacting customer support. Any real-money balance remaining in your account at the time of closure will be returned to you via your registered payment method, subject to the completion of any outstanding identity verification requirements and the satisfaction of applicable wagering conditions on bonus funds.

g111 processes all player transactions in Bangladeshi Taka (BDT). The platform supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank. All payment processing is subject to the terms and conditions of the relevant payment provider in addition to these Terms.

4.1 Deposits

Deposits are credited to your g111 account balance in real time upon confirmation by the relevant payment provider. g111 does not charge a deposit fee; however, your payment provider may apply its own transaction fees, which are your responsibility. Minimum and maximum deposit amounts are displayed in the g111 cashier at the time of deposit and may vary by payment method.

4.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the player's most recent deposit, subject to verification requirements. g111 aims to process withdrawal requests within 24 hours of approval; however, processing times may vary depending on the payment provider. g111 does not charge withdrawal fees. Withdrawals may be delayed where identity verification has not been completed or where a withdrawal is subject to additional review under g111's anti-fraud procedures.

4.3 Anti-Money Laundering

g111 maintains robust anti-money laundering (AML) procedures in accordance with internationally recognised financial crime prevention standards. g111 reserves the right to request source-of-funds documentation for any deposit or withdrawal, and to delay or refuse processing of any transaction that gives rise to suspicion of financial crime. Players are prohibited from using g111 for any money laundering, terrorist financing, or other illegal financial activity.

g111 offers various bonuses and promotional incentives to eligible players, including welcome bonuses, reload bonuses, free bet credits, and seasonal promotions. All bonuses are subject to the following general conditions, as well as any specific terms communicated at the time of each individual offer.

• Bonuses are available to eligible registered players only and are subject to the eligibility criteria set out in Section 2 of these Terms.
• Each bonus offer specifies a wagering requirement, which is the multiple of the bonus amount (or bonus plus deposit amount, as stated) that must be wagered before any bonus-derived winnings may be withdrawn.
• Wagering requirements must be satisfied within the validity period specified for each bonus. Bonus funds that remain subject to uncompleted wagering requirements at the expiry of the validity period will be forfeited automatically.
• Real-money funds in your account are used before bonus funds when placing bets, unless otherwise stated in the specific bonus terms.
• Certain game types (including, but not limited to, some live casino games and low-margin sports bets) may contribute at a reduced rate or not at all toward the satisfaction of wagering requirements. Contribution rates are set out in individual bonus terms.
• g111 reserves the right to amend, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Any attempt to abuse the g111 bonus system — including, but not limited to, creating multiple accounts to claim the same bonus, placing offsetting bets to reduce risk while satisfying wagering requirements, or any other form of bonus exploitation — will result in the forfeiture of all bonus funds and associated winnings, and may result in permanent account closure.

All bets placed on the g111 platform are subject to the specific rules applicable to the relevant game, sport, or event. In the case of any conflict between these Terms and any game-specific or sport-specific rules published on the g111 platform, the more specific rules shall prevail.

6.1 Acceptance of Bets

g111 reserves the right to refuse, limit, or void any bet at its sole discretion, including where a bet is placed as a result of an error in the odds or game parameters, where a technical fault has affected the integrity of a game round or event, or where g111 has reasonable grounds to suspect that the bet forms part of fraudulent, colluded, or otherwise prohibited activity.

6.2 Technical Failures

In the event of a technical failure, system error, or disconnection that interrupts a live casino game round, sports event, or slot session, g111 will use all reasonable efforts to reconstruct the state of play at the time of the interruption using server-side records. Where reconstruction is not possible, incomplete game rounds may be voided and any staked amounts for that round refunded. g111's records shall be the definitive source of truth in any dispute regarding game outcomes.

6.3 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to all bets and vary by game type, sport, market, and player account status. These limits are displayed within the relevant game or betting interface. g111 reserves the right to adjust stake limits for any player account at any time, including as a responsible gaming measure.

The following conduct is strictly prohibited on the g111 platform. Violation of any of these prohibitions may result in the immediate suspension or permanent closure of your account, forfeiture of all balances, and referral to relevant law enforcement authorities where appropriate.

• Fraudulent activity: Any attempt to defraud g111 or other players, including the use of stolen payment instruments, false identity documents, or misrepresentation of personal information.
• Automated play: Use of bots, scripts, artificial intelligence tools, or any automated software to place bets, spin reels, interact with live casino games, or otherwise interact with the g111 platform in place of genuine human play.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, including in live poker, live blackjack, or any tournament format.
• Arbitrage and matched betting: Systematic exploitation of bonus offers in conjunction with offsetting bets placed on external platforms for the purpose of guaranteed profit extraction rather than genuine recreational play.
• Money laundering: Using the g111 platform to deposit, transfer, or withdraw funds derived from illegal activity, or to layer transactions for the purpose of concealing the origin of funds.
• Chargebacks: Disputing or reversing legitimate deposit transactions with your payment provider after those funds have been used to place bets on g111.
• Hacking and interference: Any attempt to gain unauthorised access to the g111 platform, its underlying systems, or any other player's account, or to interfere with the normal operation of any game or service.

g111 is committed to promoting safe, responsible, and enjoyable gambling for all players. We recognise that for some individuals, gambling can become problematic, and we take our obligations in this area seriously.

All registered players have access to the following responsible gaming tools, available free of charge within account settings:

• Deposit Limits: Set daily, weekly, or monthly BDT deposit caps. Reductions take effect immediately; increases are subject to a 48-hour cooling-off period.
• Session Time Limits: Set a maximum duration for each individual gaming session. You will receive a notification when your limit is approaching and will be logged out automatically when it is reached.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours to 6 weeks). During a cooling-off period, you will not be able to log in, deposit, or place bets.
• Self-Exclusion: Permanently exclude yourself from the g111 platform. Self-exclusion takes effect immediately and is irreversible for the minimum exclusion period selected. During self-exclusion, g111 will take all reasonable steps to prevent you from accessing your account.

If you believe that your gambling is causing harm to yourself or others, we urge you to make use of these tools and to seek assistance. Our support team is available 24/7 to help you activate any responsible gaming measure without delay. Further information is available on our Responsible Gaming page. g111 strictly enforces the 21+ age requirement and will act promptly on any report or indication of underage gambling.

All content on the g111 platform — including but not limited to software, game content, text, graphics, logos, icons, images, audio clips, video, data compilations, and the overall selection and arrangement of all such content — is the property of g111 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the g111 platform for personal, non-commercial recreational purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from the g111 platform without the prior written consent of g111.

To the fullest extent permitted by applicable law, g111 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the g111 platform, including but not limited to loss of profits, loss of data, or loss of goodwill, whether based on contract, tort, strict liability, or any other legal theory, and whether or not g111 has been advised of the possibility of such damages.

g111's total aggregate liability to you for any and all claims arising out of or in connection with these Terms or your use of the g111 platform shall not exceed the total amount of real-money funds deposited by you into your g111 account during the six (6) months immediately preceding the date on which the claim arose.

g111 makes no warranty that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. The platform is provided on an "as is" and "as available" basis. g111 does not guarantee the accuracy or completeness of any information provided on the platform, including odds, statistics, or game results.

g111 collects, processes, and stores personal data about you in connection with the provision of its services. The collection and use of your personal data is governed by the g111 Privacy Policy, which is incorporated into these Terms by reference and forms part of the agreement between you and g111.

By registering an account with g111, you consent to the collection and processing of your personal data in accordance with the Privacy Policy. You have the right to access, correct, and in certain circumstances request the deletion of your personal data. Please refer to the Privacy Policy for full details of your data rights and how to exercise them.

g111 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, g111 will provide advance notice to registered players via email or an on-platform notification at least seven (7) days before the revised Terms take effect. Non-material changes (such as corrections to typographical errors or clarifications that do not alter the substantive rights or obligations of either party) may take effect immediately upon publication.

Your continued use of the g111 platform after the effective date of any revised Terms constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must cease using the platform and may request account closure in accordance with Section 3.3 of these Terms.

These Terms shall be governed by and construed in accordance with applicable law. In the event of any dispute between you and g111 arising out of or in connection with these Terms or your use of the g111 platform, both parties agree to first attempt resolution through good-faith negotiation.

If a dispute cannot be resolved through direct negotiation, you may submit a formal complaint to g111's customer support team at [email protected]. g111 will acknowledge receipt of all formal complaints within 48 hours and will endeavour to provide a substantive response within 14 business days.

Nothing in these Terms shall limit your statutory rights as a consumer under applicable law.

If you have any questions about these Terms and Conditions or require clarification on any provision, please contact the g111 support team using the details below. All correspondence will be handled in English.

For responsible gaming enquiries, account restrictions, or self-exclusion requests, our support team is available around the clock and will action all such requests with immediate priority.