g111 Privacy Policy

This Privacy Policy ("Policy") describes how g111 ("g111", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "Player", "User") who access the g111 online casino and sports betting platform at g111.io.

g111 is committed to handling your personal data with care, integrity, and full respect for your privacy rights. We understand that our players in Bangladesh place significant trust in us when they share personal information, and we take that responsibility seriously. This Policy explains in plain terms what data we collect, why we need it, how we protect it, and what choices you have.

This Policy should be read alongside the g111 Terms and Conditions, which govern the overall agreement between you and g111. In the event of any conflict between this Policy and the Terms and Conditions with respect to privacy matters, this Policy shall prevail.

The data controller responsible for your personal data is g111. For all data-related enquiries, including the exercise of your rights, please contact us at [email protected].

g111 collects personal data in three principal ways: data you provide directly to us, data generated automatically through your use of the platform, and data we receive from trusted third-party sources for identity verification and fraud prevention purposes.

2.1 Data You Provide Directly

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address (including city, district, and postcode within Bangladesh).
• Account credentials: Username and encrypted password (passwords are stored in hashed form and are never readable by g111 staff).
• Identity verification documents: Copies of government-issued photo identification (National ID card, passport, driving licence), proof of address documents, and where required, source-of-funds documentation.
• Payment data: Mobile banking account references (bKash, Nagad, Rocket, Upay numbers), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank), and card details (Visa, Mastercard). Full card numbers are not stored on g111 servers — card processing is handled by PCI-DSS-compliant payment processors.
• Support correspondence: Records of live chat conversations, emails, and any other communications you send to the g111 support team.
• Responsible gaming preferences: Deposit limits, session time limits, cooling-off requests, and self-exclusion instructions that you set or submit.

2.2 Data Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on each page, game sessions initiated, bets placed, game outcomes, login timestamps, and session duration.
• Transaction data: Full records of all deposits, withdrawals, wagers, wins, losses, bonus activations, and balance adjustments associated with your account.
• Cookie and tracking data: Information collected through cookies, web beacons, and similar technologies as described in Section 5 of this Policy.
• Location data: General geographic location derived from your IP address (used for fraud detection and compliance purposes — we do not collect GPS-level location data).

2.3 Data from Third Parties

• Identity verification providers: We may receive identity and document verification results from third-party KYC (Know Your Customer) service providers to confirm that you meet our eligibility requirements.
• Payment processors: Transaction confirmation data, fraud signals, and chargeback alerts from payment processors and mobile banking partners.
• Fraud prevention agencies: Risk scores and flagged activity data from third-party fraud detection services used to protect the integrity of the g111 platform.

g111 uses the personal data we collect for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with those listed below without first seeking your consent or establishing an alternative lawful basis.

• Account creation and management: To register your account, verify your identity, authenticate logins, and manage your account settings and preferences.
• Service delivery: To provide access to our casino games, sports betting markets, live dealer tables, and all other features of the g111 platform.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank, and to maintain accurate transaction records.
• Identity verification and fraud prevention: To verify that you meet our minimum age requirement (21+), confirm your identity through KYC checks, detect and prevent fraudulent activity, money laundering, and prohibited conduct as defined in our Terms and Conditions.
• Responsible gaming: To apply deposit limits, session time limits, cooling-off periods, and self-exclusion instructions, and to monitor for signs of problem gambling in accordance with our responsible gaming commitments.
• Customer support: To respond to your enquiries, resolve complaints, and provide technical assistance via live chat and email.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements, record-keeping obligations, and any lawful requests from regulatory or law enforcement authorities.
• Platform improvement: To analyse aggregate, anonymised usage data to improve the performance, reliability, and user experience of the g111 platform.
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about bonuses and offers. You may opt out of marketing communications at any time.

Every instance of personal data processing at g111 is grounded in one or more of the following lawful bases:

g111 uses cookies and similar tracking technologies on the g111.io platform to deliver a functional, personalised, and secure experience. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data stored on your device.

5.1 Types of Cookies We Use

• Essential cookies: Necessary for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cookies cannot be disabled without preventing you from using the platform.
• Functional cookies: Remember your preferences (such as language settings and game display options) to provide a more personalised experience.
• Analytical cookies: Collect anonymised data about how users interact with the g111 platform — which pages are visited most frequently, how long sessions last, and where users encounter errors. This data is used solely to improve platform performance.
• Security cookies: Help detect and prevent fraudulent activity, unauthorised account access, and bot traffic. These cookies are essential to maintaining a safe environment for all players.

5.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to refuse or delete cookies at any time. Please be aware that disabling functional or analytical cookies may affect the quality of your experience on the g111 platform. Essential and security cookies cannot be disabled as they are required for the platform to operate safely.

g111 does not use third-party advertising cookies or share cookie data with advertising networks.

g111 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following carefully controlled circumstances:

• Payment processors and banking partners: We share transaction-relevant data (such as account references and payment amounts) with our payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank — to process your deposits and withdrawals. These partners handle your data under their own privacy policies and are contractually obligated to protect it.
• Identity verification providers: We share identity document data with KYC verification service providers for the purpose of confirming your identity and age. These providers are bound by strict confidentiality agreements and data processing terms.
• Fraud prevention and security services: We may share technical and behavioural data (such as IP addresses, device fingerprints, and transaction patterns) with fraud detection and cybersecurity service providers to protect the g111 platform.
• Game content providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (session tokens, bet amounts) necessary to deliver game content. No personally identifiable information beyond what is strictly required for the game session is shared.
• Legal and regulatory authorities: g111 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or to protect the rights and safety of g111 and its players.
• Business transfers: In the event of a merger, acquisition, or sale of all or a substantial portion of g111's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy implications in advance.

All third parties with whom g111 shares personal data are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than that for which it was shared.

g111 retains your personal data for as long as your account is active and for such additional periods as are required to fulfil the purposes described in this Policy or to comply with our legal obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (from which you cannot be identified) may be retained indefinitely for aggregate statistical analysis.

g111 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:

• Encryption in transit: All data transmitted between your browser or device and the g111 platform is encrypted using TLS (Transport Layer Security) 1.2 or higher. The g111.io domain is protected by an SSL certificate.
• Encryption at rest: Sensitive data stored on g111 servers — including identity documents, payment references, and account credentials — is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to g111 staff members who have a legitimate need for that data to perform their job function. All staff with access to personal data are subject to confidentiality obligations.
• Password security: Player passwords are stored as one-way cryptographic hashes and are never stored in plain text. g111 staff cannot view your password.
• Two-factor authentication: g111 supports two-factor authentication (2FA) for player accounts and mandates it for all internal administrative access to player data systems.
• Regular security reviews: g111's security infrastructure is subject to periodic internal reviews and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
• Incident response: g111 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights, affected players will be notified without undue delay.

While g111 takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

As a g111 player, you hold the following rights with respect to the personal data we hold about you. g111 is committed to honouring these rights promptly and without charge.

• Right of access: You may request a copy of the personal data that g111 holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many of your account details directly through your g111 account settings.
• Right to erasure: In certain circumstances, you may request that g111 delete your personal data. Please note that this right is subject to limitations where we are required by law to retain certain data (for example, transaction records for AML compliance purposes).
• Right to restriction: You may request that g111 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being disputed.
• Right to object: You have the right to object to processing based on legitimate interest, including for direct marketing purposes. Where you object to marketing, we will cease using your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time by updating your account preferences or contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that g111 provide your personal data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact the g111 data team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request. We may ask you to verify your identity before processing the request to ensure that we do not disclose your data to an unauthorised party.

The g111 platform is strictly intended for adults aged 21 years and above. g111 does not knowingly collect, process, or store personal data from any person under the age of 21. Persons under 21 are expressly prohibited from registering an account or accessing any real-money gaming or betting service on the g111 platform.

g111 employs active age-verification measures as part of the account registration and KYC process. If g111 becomes aware that a person under the age of 21 has registered an account or submitted personal data, we will immediately suspend that account, delete all associated personal data, and reverse any associated transactions to the extent possible.

If you are a parent or guardian and believe that a minor in your care has submitted personal data to g111, please contact us immediately at [email protected] so that we can take prompt action.

The g111 platform may contain links to or integrations with third-party services, including game content from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you interact with third-party game content or services, you may be subject to the privacy policies of those providers in addition to this Policy.

g111 is not responsible for the privacy practices of third-party providers. We recommend that you review the privacy policies of any third-party service you interact with. The inclusion of a third-party game or service on the g111 platform does not constitute an endorsement of that provider's privacy practices.

Payment providers such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard handle payment transaction data under their own privacy policies and security frameworks. g111 shares only the minimum data necessary to complete each transaction.

g111 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made to this Policy, we will notify registered players by email and by posting a notice on the g111 platform at least seven (7) days before the updated Policy takes effect.

The date at the top of this Policy ("Last Updated") indicates when the current version came into effect. We encourage you to review this Policy periodically. Your continued use of the g111 platform after any update to this Policy constitutes your acceptance of the revised terms.

If you have any concerns about changes to this Policy, please contact our support team at [email protected] before continuing to use the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which g111 handles your personal data, please contact us using the details below. All privacy-related correspondence is handled in English and will be responded to within 30 days.

g111 takes all privacy complaints seriously. If you are not satisfied with our response, you have the right to escalate your complaint through appropriate legal channels available in your jurisdiction.