Responsible Gaming
at g111 — Play Smart,
Stay in Control

g111 verifies the age and identity of every player before allowing real-money wagering. Our KYC (Know Your Customer) process requires government-issued identification, ensuring that nobody under 21 can access real-money gaming on the g111 platform. This is non-negotiable and applies to every account without exception.

Players can set daily, weekly, and monthly deposit limits directly from their g111 account dashboard. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period. This puts you firmly in control of your spending and helps prevent the temptation to chase losses beyond your personal budget.

Losing track of time is one of the most common signs of problematic gambling behaviour. g111 allows you to set session time limits — after which a notification will alert you that your chosen play duration has been reached. You may also enable mandatory session break reminders at intervals you define, keeping your gaming sessions measured and mindful.

If you feel you need a short break from gaming, g111 offers cool-off periods ranging from 24 hours to 6 weeks. During a cool-off period, your account remains active but you cannot make deposits or place wagers. Cool-off requests are applied instantly and cannot be reversed before the selected period expires. There is no minimum reason required — your request will always be honoured.

For players who feel they need a longer break, g111 offers self-exclusion periods of 6 months, 1 year, 2 years, or permanent exclusion. Self-exclusion blocks all access to your account, prevents re-registration, and stops all marketing communications. Self-exclusion requests are irreversible for the chosen duration and are acted upon within 24 hours of your request being submitted to our support team.

g111's responsible gaming support team is available 24 hours a day, 7 days a week, via live chat and email at [email protected]. Our team is trained to handle responsible gaming conversations with sensitivity, confidentiality, and without judgement. Whether you need to set a limit, take a break, or simply talk through your concerns, we are always here to help.

Decide in advance how much money you are comfortable spending as entertainment. Treat that amount as an entertainment expense — not an investment. Never gamble with money you cannot afford to lose, including funds needed for rent, groceries, school fees, or monthly bills.

Before opening a game, decide how long you are going to play. Use g111's built-in session timer to hold yourself to that decision. Time can pass quickly when gaming — a preset limit keeps your sessions measured and prevents excessive play driven by momentum rather than intention.

Chasing losses is one of the most dangerous patterns in gambling behaviour. If you have reached your session budget, stop — regardless of whether you are ahead or behind. The next spin, hand, or bet is not guaranteed to recoup what you have lost. Accept the outcome and walk away with a clear head.

Avoid gambling when you are under the influence of alcohol, substances, or strong emotions such as stress, anger, or sadness. Clear and rational decision-making is essential for responsible play. Impaired judgment can lead to poor betting decisions and spending well beyond your intended limits.

All casino games — slots, live tables, sports betting — are designed with a mathematical edge in favour of the house. There is no guaranteed strategy that produces consistent long-term profit. Play for entertainment, not profit, and you will always have a healthier relationship with gaming on g111.

If you feel that gambling is affecting your life, talking to a trusted friend, family member, or colleague can be an important first step. In Bangladesh, family bonds are central to wellbeing — lean on that support network. You do not need to face gambling concerns alone. g111 and the people around you are both here to help.